Understanding our care and support services

Ivy Care and Support Services provides a Person-Centred Support for our participants. At our organization we make Your success and happiness our goals. You are at the centre of every decision. Your goals, values, culture, and preferences guide how we deliver supports.

What Are My Rights and Responsibilities as a Participant of IVY Care and support services?

Participants are our organisational focus; we at IVY Care and support services acknowledge your rights and actively promote your rights through our services and service delivery model. As Participants of IVY Care and support services there are also expectations and standards in place to support a strong and mutually agreeable partnership.

The Participant has access to all information about themselves held by the organisation.
In cases where a Participant has a legal guardian or advocate appointed to act on their behalf, the rights of the guardian or advocate are to be acknowledged and respected to the extent stipulated in the guardianship or advocacy arrangements
The Participant, with their permission, their person responsible must be involved in decisions about their plan. Plans will be developed including goals, activities, services and time frames.
The Participant will be made aware of the standard of service, which they can expect. Services will be provided in a safe manner which respects the dignity and independence of the Participant, is responsive to the social, cultural and physical needs of the Participant and their family.
The Participant’s services should be decided with the Participant’s agreement. Participants have the right to refuse a service.
The Participants have a right to complain about the service they are receiving without fear of being disadvantaged.
Complaints by Participants will be dealt with fairly, promptly and without discrimination. The Participant may involve an advocate of their choice to represent his/her interests.
A person-centred approach will ensure the Participants' views and choices will be at the centre of all planning and evaluation of the service maximising social participation and cultural inclusion.
Participant’s rights to privacy and confidentiality will be respected at all times.
Participants have a right to information and support to understand and exercise their legal and human rights.